Privacy Policy

2. Data controller and contact details

The Travel Moldova Agency website is operated by DENARI RENT S.R.L., IDNO 1022600041828. Contact details published and centrally managed on the website are shown below.

• Controller's legal name: DENARI RENT S.R.L.
• IDNO / Registration number: 1022600041828
• Address: Strada Puskin 35, Chișinău, Moldova
• Email: contact@travelmoldova.md
• Phone: +373 78 255 622

3. Personal data we collect

We collect only the data entered by users in the available forms or otherwise voluntarily provided in connection with a request.

• Full name.
• Email address in the tour reservation or price-check form.
• Phone number, required for reservation and transfer requests and optional for reviews.
• Requested date and number of travellers or passengers.
• Review rating and review text.
• Other information voluntarily included in a review or communicated later to handle the request.
• Technical evidence of consent given through the form and its date and time.

4. How we collect data

Data is collected directly from the user through the public features identified on the website.

• Tour reservation or price-check form.
• Transfer request form.
• Review submission form.
• Follow-up communications by email or phone initiated in connection with the user’s request.

5. Purposes of processing

Data may be used only to the extent necessary for purposes connected with the user’s request and operation of the service.

• Receiving, checking and processing requests.
• Contacting the user and answering questions.
• Managing reservations and preparing requested tourism or transfer services.
• Checking availability, capacity and the selected date.
• Moderating and, where appropriate, publishing reviews.
• Maintaining website operation and security and preventing abuse.
• Complying with applicable legal obligations where relevant.

6. Legal bases for processing

The legal basis depends on the specific processing context and may include, as appropriate:

• The individual’s consent where it is expressly requested.
• Steps requested before entering into a contract and performance of the requested service.
• Compliance with a legal obligation applicable to the controller.
• Legitimate interests in security, website administration and the defence of rights, following an assessment of the interests involved.

7. Consent given through forms

Forms that transmit personal data include a mandatory consent checkbox that is not selected by default. Before submitting, users must read this policy and confirm processing for the purpose of handling their request. Form consent is not consent to cookies, marketing or commercial communications.

8. Data recipients and service providers

Personal data may be disclosed only where necessary to authorised personnel, service providers supporting the operation of the website or the provision of requested travel services, and public authorities where disclosure is required by law. Where service providers process personal data on our behalf, access is limited to what is necessary for the relevant service and is subject to applicable data protection requirements.

• Authorised Travel Moldova Agency personnel.
• The hosting and technical infrastructure provider.
• The email service provider configured for reservation and transfer notifications.
• Partners actually involved in the requested service, limited to the information they need.
• Public authorities where disclosure is legally required.

9. International data transfers

The website requests technical resources from Bunny Fonts, cdnjs/Cloudflare and jsDelivr, while the phone selector may query ipwho.is to infer the country from an IP address. Maps or links to social platforms may also be available. These external services may process technical data in other jurisdictions. Where applicable, international transfers of personal data are carried out in accordance with applicable data protection requirements and appropriate safeguards.

10. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including the processing of requests and reservations, communication with customers, provision of requested services, compliance with applicable legal obligations, and the establishment, exercise or defence of legal claims. When personal data is no longer required for these purposes, it is deleted or anonymised, unless a longer retention period is required by applicable law.

11. Your data protection rights

Subject to the conditions and limits of applicable law, an individual may request:

• Information about and access to personal data being processed.
• Correction of inaccurate data or completion of incomplete data.
• Deletion where the legal conditions are met.
• Restriction of processing.
• Objection to certain processing based on legitimate interests.
• Data portability where this right applies.
• Withdrawal of consent for the future.
• The right to lodge a complaint with the competent data protection authority.

12. Withdrawal of consent

Where processing is based on consent, it may be withdrawn at any time by contacting Travel Moldova Agency. Withdrawal does not affect the lawfulness of processing carried out before withdrawal and does not prevent processing based on another valid legal basis.

13. Data security

Reasonable technical and organisational measures proportionate to the nature of the data and identified risks are used to limit unauthorised access, loss, alteration or disclosure. No transmission or storage method can guarantee absolute security, and safeguards should be reviewed periodically.

14. Cookies and similar technologies

The current implementation uses technologies needed for site operation and interface preferences.

• The Laravel session cookie, used to maintain the session and selected language.
• The CSRF cookie/token, used to protect forms against unauthorised requests.
• Browser sessionStorage, used to temporarily remember the country code for the phone selector.
• A request to ipwho.is for initial country detection; that service may receive the IP address and technical connection data.
• External resources and embeds that may apply their own technologies under the relevant provider’s policy.

No analytics platforms, advertising pixels or marketing cookies were identified in the reviewed code. If such services are later enabled, including through configured embeds, the need for a separate cookie consent mechanism must be reassessed. The forms’ checkbox does not cover cookies.

15. Links to other websites

The website may link to maps, social platforms, events, partners or other external services. Once an external link is opened, data processing is governed by that provider’s independent policy, which Travel Moldova Agency does not control.

16. Changes to this policy

This policy may be updated to reflect legal, operational or technical changes. The version published on this page, together with the last-updated date, is the current version.

17. Last updated

Last updated: 28 August 2026

18. Contact about personal data

For questions about this policy, requests concerning personal data or the exercise of your rights, contact Travel Moldova Agency using the details below. We may request reasonable information to verify identity before responding.

contact@travelmoldova.md

+373 78 255 622

This policy reflects the current technical implementation and requires legal and operational review before publication as a final version.